Troubleshoot audio or video bug with uploads on YouTube

If yous're having problems with the sound or video of your upload, endeavor these troubleshooting steps to solve the upshot.

Sound issues

Sound and video are out of sync

Make sure the durations of your audio and video tracks are the same. If your audio rail is shorter or longer than your video, your audio and video may not sync correctly.

To edit your audio and video tracks, apply a video editing software before uploading your content to YouTube.

Audio plays on a computerbut not on a mobile device

If your video's audio is playing correctly on a computer simply not on a mobile device, your audio may take poor mono compatibility.

Videos frequently accept stereo sound, which contains sound for left and right speakers (like headphones). Almost mobile devices just have one speaker. When your mobile device plays stereo audio, information technology has to convert it to mono (single speaker) audio before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion process can reduce the audio quality or mute the audio. This problem often happens when several sound recordings are used into one video.

Brand sure your sound is "in phase."

Other sound or video issues

Editing your video'southward settings can solve mutual sound and video issues. To review and change your video's settings:

Open the video in a video editing plan

To open your raw video, employ a video editing program on a calculator. If y'all recorded your video on a mobile device, you can open the video using a mobile editing app.

Verify video settings

In your video editor, double cheque that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, 30, 48, 50, sixty FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also acceptable.
  • Data Rate: Automated
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Sound/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Salve and export

Once the video has the recommended settings, re-upload the video on YouTube.

Video bug

New video tin can't be played in higher qualities (4K, 1080p)

When you upload a video, it will initially be processed in a low quality. This process helps yous complete the upload catamenia faster. College qualities, such as 4K or 1080p, tin take more fourth dimension to process. While this processing happens, your video may seem to exist missing higher qualities for several hours.

If you lot'd like new uploads to be available in all qualities, try uploading your video every bit unlisted first. You lot can afterward make your video public in one case all qualities are available. Learn more about video quality for new uploads.

Notation:Higher qualities like 4K may not be available on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make sure your video'southward transfer characteristics, color primaries, and colour matrix coefficient metadata match how the video was mastered.

  • Non-HDR videos: Use BT.709
  • HDR videos: Acquire more

If colors still aren't rendering correctly, it may be due to your browser or device. To isolate the problem, test your original video andyour YouTube upload on other browsers.

Other audio or video issues

Editing your video'due south settings can solve common audio and video issues. To review and change your video's settings:

Open the video in a video editing program

To open your raw video, use a video editing program on a computer. If you recorded your video on a mobile device, yous can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings friction match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Charge per unit: 24, 25, 30, 48, 50, sixty FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are besides adequate.
  • Data Rate: Automatic
  • Key Frames: Automated
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Cull the original size of the video

Save and export

In one case the video has the recommended settings, re-upload the video on YouTube.

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